Pricing is one of the hardest parts of running a repair shop, and there’s no single right answer. It depends on your area, your customers and the kind of work you do. This is a framework to start from; please add how you do it.
Things most shops count in a price:
- Parts cost, including shipping and import costs, and the parts that arrive faulty.
- Your time. Not only the repair, but also the diagnosis, the customer conversation, testing and paperwork.
- Risk. Some repairs break things (fragile screens, glued batteries, board work). If you sometimes have to replace a second part for free, it needs to be in the price.
- Warranty. How long you guarantee the repair and what it costs you when a part fails.
- Overheads. Rent, tools, consumables, software, card fees.
Questions to discuss:
- Do you charge for diagnosis? Is it deducted from the repair price?
- Fixed price list, or quote per job?
- How do you price parts grades (original vs aftermarket) so the customer understands the choice?
- What warranty do you give, and on what?
- How do you price board repair, where you don’t know the time in advance?
Share your approach. You don’t need to post actual prices if you don’t want to.
Related
- Part grades explained, useful when you explain the options to a customer.
- More shop topics in Repair Business.